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You will receive an automated confirmation email once your order has been received and another one with tracking information once your order has been shipped.
We endeavour to dispatch all orders placed on birdieball.com.au within 2 working days. If the dispatch time of your order varies from this then we will advise you directly by email or phone. Any general variation to this will be notified on this website.
We deliver Australian orders using couriers and Australia Post and some of these services may require a signature on delivery. If no one is present to sign for the delivery, a card will be left and the order taken to your local post office or freight depot.
If no one will be present at delivery and you would like your order to be left unattended at the delivery address then please advise of this in the notes section during checkout. Your order will then be left without signature and scanned as successfully delivered by the driver. Choose this option carefully because any insurance cover ends when the order is left at your address.
Items eligible for free shipping will be delivered by the service that we select as most appropriate.
Items that incur a shipping fee will display a selection of available services and prices for you to choose from during checkout.
You will receive a confirmation email once your order has been received and another one with tracking information once your order has been shipped.
International orders will be shipped via Australia Post.
You may return new, unused items within 30 days of delivery for a full refund of the purchase price and initial delivery charge. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, contact us online with your invoice number and details of return. We'll advise you of where and how to return the item, and once we've received and processed it we will issue your refund.